Steam Support
Home > Error
An error occurred trying to handle that request. Please give us a few minutes and try again.
Try Again   Home
Steam Support
Home > Steam Hardware > SteamVR > Headset
View in Store
View in my Library
Sign in to get personalized help for SteamVR.
You selected the issue: "Wireless Receiver Not Detected" / "USB Device Not Recognized"

There are two wireless receivers built into the Vive headset, used to communicate with the controllers. If you are experiencing issues with the wireless receivers, or if you are encountering "Wireless Receiver Not Detected" or "USB Device Not Recognized" errors, please see the topics below for troubleshooting suggestions.

Troubleshooting:
Check Vive headset USB status
  1. From your host computer, go to SteamVR > Settings > USB
  2. Click on Refresh to see the status of the Vive USB components
  3. Make sure Wireless Receiver 1 and Wireless Receiver 2 are highlighted with white circles. If one or both are grayed out, unplug the Vive USB cable from your computer, plug it into a different USB port, and wait for the status to refresh again
Reset USB devices
  1. Unplug all Link Box cables from your PC
  2. From your host computer, go to SteamVR > Settings > Developer. Make sure the Developer Settings checkbox is checked
  3. Click on Remove all SteamVR USB Devices. Make sure the Link Box's USB cable is not plugged in and click Yes
  4. Once this is complete, quit SteamVR, plug your Link Box in (USB, HDMI, Power), and re-launch SteamVR
I need more help