Steam Support
Home > Error
An error occurred trying to handle that request. Please give us a few minutes and try again.
Try Again   Home
Steam Support
Home > Steam Hardware > SteamVR > Something else
View in Store
View in my Library
Sign in to get personalized help for SteamVR.
You selected the issue: Floor position is too high or low

Your floor position is measured during Room Setup. It may change suddenly if your base stations change position.

Troubleshooting:
Re-run Room Setup
Launch SteamVR and go to SteamVR > Run Room Setup.

On the floor calibration stage, try placing your controllers down with the triggers facing the ceiling to prevent wobbling. If your floor is a particularly reflective surface, try placing something flat and non-reflective under each controller.

You can also do a quick calibration through the SteamVR settings menu. You'll find this under Settings > Developer > Room and Tracking.
Update old firmware
If any of your devices have available firmware updates, right-click the device on the SteamVR console and update the firmware.

You should always let pending firmware updates fully complete after being started. It is important to never unplug your Vive components or interrupt a firmware update in progress.
I need more help