Steam Support
An error occurred trying to handle that request. Please give us a few minutes and try again.
Steam Support
Sign in to get personalized help for Steam Controller.
You selected the issue: Hardware failure

Your Steam Controller may be experiencing a hardware failure or unrecoverable firmware error.

If you need a replacement part such as a USB dongle, please use the Contact Support option. The replacement option is for a replacement controller, please select that only if you need to replace the entire unit.

Contact support
I would like a replacement
Drop files here to attach them to your request
Please provide us with your email address so we can communicate with you.
Remove the battery cover to locate the controller's serial number and enter it below.
The serial number for your controller's dongle can be found on its underside.
Including these serial numbers is not required, but will help us resolve your issue more efficiently.
The serial number starts with F and is 10 characters long.
The serial number starts with F and is 10 characters long.
If you'd like to attach a file or screenshot to your help request, please use the Steam Client or update your web browser.
Browse for a file to attach or drag and drop files here.
Cancel