Steam Support
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Steam Support
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You selected the issue: Further support

Your issue requires in-depth support. You can check the discussion group for community help or create a support help ticket.

Ultimately, we want you to be happy with your purchase. If you aren't, you are welcome to return it at no cost. If you purchased it from Steam, you can request a refund below. If you have purchased it from another retailer, please contact that retailer for return details.

A serial number is not required to contact support. If you encounter an error, you may leave the serial number field blank.

Drop files here to attach them to your request
Step 1
When contacting support, please include the following information:

  • logs\streaming_log.txt from the Steam folder on the host computer
  • logs\steamlink_debug.txt from the Steam folder on the host computer (to update this file, go to the System menu on the Steam Link, click the "Save debug logs" button, then start streaming)
Step 2
Please provide us with your email address so we can communicate with you.
Look on the bottom of the Steam Link to locate the serial number and enter it below.
Including the serial number is not required, but will help us resolve your issue more efficiently.
The serial number starts with F and is 10 characters long.
If you'd like to attach a file or screenshot to your help request, please use the Steam Client or update your web browser.
Browse for a file to attach or drag and drop files here.