Steam Support
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Steam Support
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Je hebt het probleem geselecteerd: Tracking (headset display turns gray)

Tracking issues commonly manifest as a drifting or floating movement. Open your Frame Timing graph (SteamVR > Settings > Performance > Display Frame Timing) and look for frame timing spikes. If you see spikes, the issue is most likely with CPU performance, and not with tracking.

If a device's icon on SteamVR is pulsing green or the headset display goes gray, it may be a tracking issue.

Probleemoplossing:
Met een andere USB-poort verbinden
Plug your Link Box into a different USB port. If you're using a USB 2.0 port, switch to a USB 3.0 port (blue interior). If you're using a USB 3.0 port, switch to a USB 2.0 port.

Try a USB port that's already in use by another device and working.

If you've tried all of the available troubleshooting and continue to have issues, your USB chipset may be at fault. Our testing has shown that the Inateck 2-Port USB3.0 PCI-Express Card (Serial: KTU3FR-2O2I) works reliably with the HTC Vive and can overcome these kinds of USB issues.
Optimize your PC settings
  • Werk de GPU-stuurprogramma's bij vanuit Apparaatbeheer (Apparaatbeheer > Videoadapters > Stuurprogramma's bijwerken)
  • Verwijder alle USB-apparaten die niet gebruikt worden uit de computer
  • Schakel energiebeheer in SteamVR uit (SteamVR > Instellingen > Ontwikkelaar > Energiebeheer uitschakelen)
  • Schakel Windows Defender uit
  • Schakel in Apparaatbeheer de wifi-adapter uit (Apparaatbeheer > Netwerkadapters)
  • Stel je computer in op 'Hoge prestaties' (Windows-toets > Voer in: energie > Energiebeheer > Hoge prestaties)
  • Stel het energiebeheer van NVIDIA in op Prefer maximum performance
  • Schakel de standaardinstellingen voor het overklokken van de CPU/GPU in
Onverenigbare software verwijderen of uitschakelen
Some software has been found to conflict with SteamVR or SteamVR driver installations. If you have any of the following software installed, try uninstalling it and re-testing:
  • Razer Synapse
  • Asus AI Suite
  • Avast antivirus
  • JDS Labs ODAC USB Audio device
  • Older Apple Cinema displays with devices attached through USB
  • TP-LINK 300Mbps Wireless N PCI Express Adapter TL-WN881ND
Basisstations onderzoeken
Check positioning and sync:
Your base stations should be above head height (at least 6.5 feet), angled down 30-45 degrees, and no further than 5 meters (16 feet) apart.
  • Check SteamVR to see if your base stations need a firmware update
  • Make sure your base stations have an unobstructed view of each other
  • Push the mode buttons on the back of the base stations so that one base station shows "b" and one base station shows "c"
  • The base station lights should be solid green

Check functionality:
Try tracking with a single base station.
Power on either base station and switch it to "A" mode using the button on the back, then test HMD tracking while facing the base station. If this works, test the other base station the same way.

If one or both of the base stations fail to track in "A" mode, examine the red LEDs on the face of the failing base station while powered on through the lens of a camera phone (you can see the lasers best this way). You should see 17 red dots (15 in a honey comb formation in the middle, and 2 on adjacent sides). The 2 red dots on adjacent sides are lasers -- they are critical for tracking. If one is missing, that laser is broken and the base station can only be fixed by replacement via HTC.
HMD-camera uitschakelen
Turning on the HMD camera can sometimes cause tracking issues.

First, lower the camera bandwidth in SteamVR > Settings > Camera. If the issue persists, disable the camera by unchecking Enable camera
Losse kabels veilig stellen
Zorg ervoor dat alle verbindingen met de headset, Link Box en de computer veilig zijn

Raadpleeg de sectie "Connecting a USB device to the headset" in de HTC Vive-gebruikershandleiding om te leren hoe je de kabels van de headset kunt veiligstellen.
Op omgevingsinvloeden controleren
House appliances and other devices that run on timed cycles may introduce intermittent interference. This may be an issue for you if you experience poor tracking only during certain parts of a day.

Try testing your setup in another room or location using a different power circuit.
Reflecterende oppervlakten bedekken
Hoewel de meeste problemen die door reflecterende oppervlakken worden veroorzaakt zijn verholpen, kunnen deze in sommige situaties nog steeds volgproblemen veroorzaken.