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We're sorry to hear you are having trouble with this game.
Here is information from the Store and Community that we hope will help you find a solution.
Support for this product is provided by:
Official Support
Email: support@novaquark.com
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Guides written by the community can be a useful resource for gameplay and configuration issues.

System Requirements

    Minimum:
    • Requires a 64-bit processor and operating system
    • OS: Windows 10
    • Processor: Intel Core i5 6500 (3.2 GHz) / AMD Ryzen 5 2600 (3.4 GHz)
    • Memory: 8 GB RAM
    • Graphics: NVIDIA GeForce GTX 1060 (3 GB) / AMD Radeon RX 580
    • DirectX: Version 11
    • Network: Broadband Internet connection
    • Storage: 40 GB available space
    • Additional Notes: To run Dual Universe, you will need a CPU with AVX instructions and a SSD is recommended.
    Recommended:
    • Requires a 64-bit processor and operating system
    • OS: Windows 10
    • Processor: Intel Core i7 7700 (3.6 GHz) / AMD Ryzen 7 1700 (3.00 GHZ)
    • Memory: 16 GB RAM
    • Graphics: AMD RX 580 (8 GB) / NVIDIA GeForce GTX 1080 (8 GB)
    • DirectX: Version 11
    • Network: Broadband Internet connection
    • Storage: 40 GB available space
    • Additional Notes: To run Dual Universe, you will need a CPU with AVX instructions and a SSD is recommended.