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We're sorry to hear you are having trouble with this game.
Here is information from the Store and Community that we hope will help you find a solution.
Support for this product is provided by:
Official Support
Email: TurnVex.games@gmail.com
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System Requirements

    Minimum:
    • Requires a 64-bit processor and operating system
    • OS: Windows 10 64-bit
    • Processor: i5 + anything post 2017 should suffice
    • Memory: 4 GB RAM
    • Graphics: GTX 960 or slightly lower
    • DirectX: Version 11
    • Storage: 5 GB available space
    • Sound Card: DirectX 10 or higher compatible sound card
    • Additional Notes: Any reasonable gaming computer with parts made between 2016 - 2022+ should meet the minimum and optimal requirements of this game.
    Recommended:
    • Requires a 64-bit processor and operating system
    • OS: Windows 10 64-bit
    • Processor: i5 + anything post 2017 should suffice
    • Memory: 4 GB RAM
    • Graphics: GTX 970 or slightly lower
    • DirectX: Version 11
    • Storage: 5 GB available space
    • Sound Card: DirectX 10 or higher compatible sound card
    • Additional Notes: Any reasonable gaming computer with parts made between 2016 - 2022+ should meet the minimum and optimal requirements of this game.