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Steam Support
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We're sorry to hear you are having trouble with this game.
Here is information from the Store and Community that we hope will help you find a solution.
Support for this product is provided by:
Official Support
Email: support@frozenbyte.com
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System Requirements

Windows
macOS
SteamOS + Linux
    Minimum:
    • OS *: (64 bit / 32 bit *) Windows 10 / 8 / 7 / Vista
    • Processor: Intel Core i3/i5/i7 1.8 GHz CPU dual-core. AMD 2.0 GHz dual-core.
    • Memory: 4 GB RAM
    • Graphics: NVIDIA GeForce 260 / Radeon HD 4000 Series / Intel HD Graphics 4000
    • DirectX: Version 10
    • Storage: 6 GB available space
    • Additional Notes: * Highest graphics detail levels are only available in 64 bit OS
    Recommended:
    • OS *: (64 bit / 32 bit *) Windows 10 / 8 / 7 / Vista
    • Processor: Intel quad-core 2.0 GHz or dual-core 2.6 GHz
    • Memory: 8 GB RAM
    • Graphics: NVIDIA GeForce GTX 560 2GB / Radeon HD 6850 2GB
    • DirectX: Version 10
    • Storage: 6 GB available space
    • Additional Notes: * Highest graphics detail levels are only available in 64 bit OS
* Starting January 1st, 2024, the Steam Client will only support Windows 10 and later versions.
    Minimum:
    • OS: OS X version Mavericks 10.9, or later. Note that Shadwen only works on a 32-bit operating system.
    • Processor: Intel Mac
    • Memory: 4 GB RAM
    • Graphics: OpenGL 4.1
    • Storage: 3 GB available space
    • Additional Notes: Keyboard, Mouse/Trackpad with Secondary click enabled. *NOTE: Please be advised that Shadwen does not run on older MacBooks. Requires at least Intel HD Graphics 4000 or better. All Macs produced since Late 2013 are able to run the game.
    Recommended:
    • OS: OS X version Mavericks 10.9, or later. Note that Shadwen only works on a 32-bit operating system.
    • Processor: Intel Mac 2,7GHz or greater
    • Memory: 8 GB RAM
    • Graphics: OpenGL 4.1
    • Storage: 3 GB available space
    • Additional Notes: Keyboard, Mouse/Trackpad with Secondary click enabled. *NOTE: Please be advised that Shadwen does not run on older MacBooks. Requires at least Intel HD Graphics 4000 or better. All Macs produced since Late 2013 are able to run the game.
* Starting February 15, 2024, the Steam Client will no longer support 32-bit games or macOS 10.14 or lower.
    Minimum:
    • OS: steamOS 2.0 (64bit)
    • Processor: Intel quad-core 2.0 GHz or dual-core 2.6 GH
    • Memory: 4 GB RAM
    • Graphics: OpenGL 4.1 Nvidia GTX 650 or greater
    • Storage: 3 GB available space
    • Additional Notes: Shadwen runs best with proprietary drivers and may not function correctly with open source drivers. Please note that Shadwen might not work correctly on all Linux distributions.
    Recommended:
    • OS: steamOS 2.0 (64bit)
    • Processor: Intel quad-core 2.6 GHz or dual-core 3.6 GH
    • Memory: 8 GB RAM
    • Graphics: OpenGL 4.1 Nvidia GTX 660 or greater
    • Storage: 3 GB available space
    • Additional Notes: Shadwen runs best with proprietary drivers and may not function correctly with open source drivers. Please note that Shadwen might not work correctly on all Linux distributions.