Steam Support
Home > Error
An error occurred trying to handle that request. Please give us a few minutes and try again.
Try Again   Home
Steam Support
Home > Games and Applications > I'm having trouble with my retail CD key > My CD key is damaged
Damaged CD key
If you received a damaged CD key from a retail purchase you will need to return to the retailer who sold you the key and get a replacement.

Steam Support cannot help you recover a damaged key and will not be able to issue a replacement CD key.

For more information on retail CD keys, please read this FAQ.