Steam Controller Troubleshooting

For a guided troubleshooting experience, see our Troubleshooting Tree

Otherwise, you can optimize your Steam Controller by completing the steps below:

Is my Controller Defective?

There are multiple diagnostic tools that can help in determining whether or not a controller has a hardware defect.

• The Input test tool can be used to verify the functionality of each button on the Steam Controller. It will also verify the functionality of the Steam Controller’s haptic feedback. To do this, please follow these steps:
  • In Big Picture mode, go to Settings > Controller > Controller settings
  • Highlight your Steam Controller in the device list and select Support
  • Follow the on-screen instructions to complete the diagnostic test
• The calibration tool automatically adjusts the controller so that the Joystick, Track Pads, and Gyro function optimally.
  • In Big Picture mode, go to Settings > Controller > Controller settings
  • Highlight your Steam Controller in the device list and select Calibrate
  • Follow the on-screen instructions to complete the calibration
  • The development team recommends performing the calibration twice

If further assistance is required please contact Steam Support:

Contact Support

Intended Trackpad Dead Zone Area

To avoid unintentional inputs while switching between the right trackpad and the face buttons (A B X Y), the lower left edge of the right trackpad will sometimes deliberately ignore input. This is intended behavior and does not indicate a defect with your controller.

If another piece of your hardware has been lost or damaged, please contact Steam Support for replacement options.

Contact Support