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What do I do if my Steam Account is stolen?

If your Steam Account has been stolen or hijacked, you should complete the steps below before recovering your account to ensure the account is not stolen again.

Step 1 - Scan your computer

Viruses, key loggers, spyware and other malicious code can steal your Steam Account name and password. Before resetting your Steam Account's password, you should run virus and spyware scanners to ensure such programs are not on your computer.

Step 2 - Change your email's password

Steam accounts are commonly compromised after an associated email address is compromised. Changing the password on your email account will ensure a hijacker can't steal your Steam account a second time, or interfere with assistance from Steam Support.

And as always...

Don't share your password

Never give your Steam Account password to a friend or other individuals who ask for it. Steam Support representatives will never ask you for your password.

Use official Steam websites

Only enter your password into official Steam websites, such as steampowered.com and steamcommunity.com.

If you suspect a site asking for your login information is not an official Steam site, do not enter any information on the site and disregard it.

Learn more about how to secure your account

You can find additional information on how to secure your account and protect yourself from account hijacking and phishing by visiting the Steam Support Account Security Recommendations.

Recover my account

Once you are sure that both the computer you are using and your email account are secure, you can recover your Steam Account by changing your password.

Reset my password