Issue with payment or delivery?

If you have a payment or delivery issue please contact Steam Support.

Who delivers my shipment?

United States and Canada - FedEx or UPS.

EU and UK - DHL or GLS. These carriers may use last-leg couriers for deliveries to some areas.

Australia - StarTrack.

Your order’s carrier and tracking information will be included in your shipment confirmation email.

How much does shipping cost?

Shipping is free for all Valve Hardware products.

Depending on your location, local taxes and customs or import fees may apply.

How do I modify or cancel my shipment?

You can modify or cancel shipment within 24 hours of placing your order. After 24 hours has passed, your order is allocated for shipment and can no longer be changed, cancelled, or recalled either by you or by our Hardware Support team.

• Within 24h of placing order: Use the Help Site to locate your purchase, then follow the on-screen instructions to request a refund or update your information.
  
• After 24 hours of placing order: If you’d like to refund your order after it has shipped, submit a refund request through the Help Site after delivery.
  

Where is hardware available for purchase?

Valve hardware products are available for purchase in the countries listed below. Note: Some postal codes might not be available if they are located within an offshore territory. For example, we are unable to ship to Isle of Man, Réunion, or the Canary Islands.

Supported Countries:

How do I return or replace my hardware?

Look for detailed instructions on returning Hardware in our RMA Guide.

If you’ve already returned your hardware and you want to know the return’s status, or the return has not been processed within a week of the return date, please contact Steam Support.

What if my order is lost in-transit or stolen?

Please contact Steam Support to report any lost or stolen device orders.

Is your hardware shipment issue not listed here?

If your issue isn't covered here, please contact Steam Support.