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What can we help with?

Please select the device or feature that you are having problems with. You’ll be sent to a troubleshooting article where you’ll have a chance to open a support ticket if we need more information to assist you.

Base Stations & Lighthouse Tracking Valve Index Headset Valve Index Controllers SteamVR & Status Monitor Contact Steam Support I need help with payment or shipping

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Drop files here to attach them to your request

Step 1

Please attach a SteamVR system report.

From your desktop, start SteamVR
Make sure that your VR devices are connected to the host computer and their power sources.
If possible, make sure your controllers are powered on and paired.
In the SteamVR window, select the SteamVR drop-down menu
Select Create System Report
Select Save to File in the bottom right of the screen
Attach the file to your ticket

Step 2

Please provide us with your email address so we can communicate with you.

Your email address

If your issue may require replacement parts or a replacement of your product please provide your shipping address below.

Your name

City

Address Line 2

ZIP or Postal Code

Serial number:

Index HMD: Inside visor on left side, underneath face gasket. Starts with 'AU'.
Index Controller: Inside surface of sensor arm. Starts with 'FKL' or 'FKR'.
Index Base Station: On upper-right rear surface. Starts with 'FB'.

Please provide details about your issue.

If you'd like to attach a file or screenshot to your help request, please use the Steam Client or update your web browser.

Browse for a file to attach or drag and drop files here.

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