Steam Support
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Steam Support
What can we help with?
Please select the device or feature that you are having problems with. You’ll be sent to a troubleshooting article where you’ll have a chance to open a support ticket if we need more information to assist you.

Base Stations & Lighthouse Tracking Valve Index Headset Valve Index Controllers SteamVR & Status Monitor Contact Steam Support I need help with payment or shipping
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Drop files here to attach them to your request
Step 1
Please attach a SteamVR system report.

  • From your desktop, start SteamVR
  • Make sure that your VR devices are connected to the host computer and their power sources.
  • If possible, make sure your controllers are powered on and paired.
  • In the SteamVR window, select the SteamVR drop-down menu
  • Select Create System Report
  • Select Save to File in the bottom right of the screen
  • Attach the file to your ticket
Step 2
Please provide us with your email address so we can communicate with you.
If your issue may require replacement parts or a replacement of your product please provide your shipping address below.
Index HMD: Inside visor on left side, underneath face gasket. Starts with 'AU'.
Index Controller: Inside surface of sensor arm. Starts with 'FKL' or 'FKR'.
Index Base Station: On upper-right rear surface. Starts with 'FB'.
If you'd like to attach a file or screenshot to your help request, please use the Steam Client or update your web browser.
Browse for a file to attach or drag and drop files here.