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Steam Support
You selected the issue: I am having trouble with Big Picture




Big Picture mode
Big Picture is a mode of Steam designed for use with your TV and game controller, so you can enjoy your Steam games from the comfort of your couch. With the press of a button, Steam displays a full-screen user interface which has been completely redesigned for readability and interaction on TV. It can also be used on your usual computer display.

If you are having trouble using Big Picture mode, please review our Big Picture FAQ for more information. Feel free to contact us if you have any further questions.
Steam's Big Picture mode FAQ
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System information included to help solve your issue:

  • Computer Make & Model
  • Computer Type (Desktop vs Laptop)
  • CPU Make & Model
  • CPU Speed, Number of Cores, and Instruction Set Support information
  • Installed System RAM
  • Filesystem type for Steam installation folder
  • Total HD Space and Free HD Space
  • Steam Client Language
  • Operation System Type and Version
  • GPU Make & Model
  • GPU Driver Version
  • GPU Hardware Information
  • Number of Display Devices and dimensions of each
  • DirectX and/or OpenGL version and feature support
  • Touch Input Device count
  • Gamepad/Joystick count
  • Steam Service status information
  • Steam install path
  • Steam Log Files
  • Recent Windows Event Log entries for Application Errors and Windows Error Reporting (game/application crash information)
  • Minidump/crash files including partial memory contents for Steam and games that use Steam for crash reporting

We collect this information to help solve customer issues. Steam respects your privacy and we will delete the system report 60 days after your help request is closed.

Step 1

To pinpoint the cause of your issue, the Steam Client needs to ask your computer for information about your computer's hardware and system errors. This information includes things like your graphics driver versions, system specifications, available storage space, Steam log files, and application crash history including minidump files for Steam and some games (view a complete list here).

This help request must be submitted from the Steam Client.

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